We have gathered the questions we get the most. If you do not find your answer below, please feel free to contact our customer service.

OUR PRODUCTS

What paper do you use for your prints?

All of our “Open Edition” prints use a matte, 210 g paper made from 100% alpha cellulose from Hahnemühle. The paper has a light texture yet a smooth feel. It promises excellent colour reproduction and clarity.

For our upcoming selected prints under Limited Edition, you’ll find we’ve raised the bar even further, as high as we can go, really. Limited Edition prints are available on Hahnemühles most exclusive high quality cotton-based paper.

Where can I find more information about your products?

Read more about our products HERE.

PAYMENT AND SECURITY

WHY HASN’T MY PURCHASE GONE THROUGH?

If you are having trouble placing your order, please contact customer service, we are happy to help you! You can reach us at [email protected].

WHAT TYPES OF CARDS CAN I PAY WITH?

We accept Visa, MasterCard and American Express.

DELIVERY AND RETURNS

WHICH COUNTRIES DO YOU SHIP TO?

We currently ship to the following countries:

Sweden, Norway, Denmark, Finland, Germany, Netherlands, Belgium, Poland, Switzerland, Austria, Italy, France, Spain, Portugal, Estonia, Latvia, Lithuania, Belarus, Luxembourg, Czech Republic, Croatia, Hungary, Romania, Slovenia, Slovakia, United Kingdom, Canada, Australia & United States.

HOW LONG WILL DELIVERY TAKE?

Denmark: 1-3 working days
Finland: 1-3 working days
Germany: 2-5 working days
Netherlands: 2-5 working days
Belgium: 2-5 working days
Poland: 2-5 working days
Austria: 2-5 working days
Italy: 2-5 working days
France: 2-5 working days
Spain: 2-5 working days
Portugal: 2-5 working days
Estonia: 2-5 working days
Latvia: 2-5 working days
Lithuania: 2-5 working days
Belarus: 2-5 working days
Luxembourg: 2-5 working days
Czech Republic: 2-5 working days
Croatia: 2-5 working days
Hungary: 2-5 working days
Romania: 2-5 working days
Slovenia: 2-5 working days
Slovakia: 2-5 working days
USA: 2-4 working days
Canada: 2-4 working days
Australia: 3-4 working days

HOW MUCH DOES SHIPPING COST?

Europe: €5
Denmark: 35 DKK
Poland: 20zł

HOW CAN I EXCHANGE OR RETURN MY PRODUCT?

Purchases may be returned within 30 days of receipt of your order. We do not handle exchanges directly; if you want to exchange something, simply return it and buy the new item.

Read more about the return process HERE.

WHAT IS THE RETURN FEE?

We charge €5 / 6 USD / 8 CAD / 9 AUD for return shipping. You can read more about the return process HERE.

WHAT HAPPENS IF I DONT COLLECT MY PACKAGE?

Keep in mind that uncollected packages remain with the postal service for at least 14 days (time may vary between countries), if you don’t collect your package within this time we charge a €20 / 25 USD / 30 CAD / 32 AUD fee to cover shipping both ways as well as handling costs.

MY ORDER

HOW DO I KNOW IF MY ORDER WENT THROUGH?

Once your purchase has been approved, you will receive an order confirmation to the e-mail address you provided. If you do not receive an order confirmation shortly after you have made your purchase, please check that it hasn’t accidentally gone into your spam folder (!). If it’s not there, it could mean something went wrong with your purchase or that you entered the wrong email address when placing your order. Contact us at [email protected], we are happy to help check on an order.

CAN I CHANGE OR CANCEL MY ORDER?

We can change or cancel your order as long as it has not been processed by our printing house. Contact us as soon as possible at [email protected] and we will do our best to assist you.

WHERE IS MY ORDER?

When your package has arrived at the location of delivery, you will receive an SMS notification to the number you entered in the checkout. You can always track your delivery with the package number you received in the delivery confirmation. If you suspect something has happened with the delivery or notification of your shipment, please feel free to contact us at [email protected] and we will assist you.

PROMOTIONS AND DISCOUNTS

WHAT ARE THE CONDITIONS FOR DISCOUNTS?

You may not combine multiple discount codes. All discount codes apply to the value of the goods purchased, i.e. other costs such as shipping or invoicing are not included. Coupon codes only apply to goods offered at regular price.

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