RETURNS

You always have 30 days to return a product, starting from the day you received your shipment.

To return a product, please send us an email with the following information:

– The e-mail address registered when making the purchase
– The order number
– The name of the article you want to return
– The reason for your return

Please send this email to return@moutife.com.

As soon as we have received your email, we will send you all information you need incl. a return label. We will try to answer you within 48 hours.

You are responsible for the cost attributable to return shipping. Thus, if you choose to use our return label we will deduct 49 SEK / 49 NOK / €5 / 5 USD  (i.e. the cost for return shipping) from the amount we pay back to you for the returned item.

If your returned product(s) was subject to a discount at the time of purchase, the amount after discounts will be refunded.

If you do a partial return and this entails that the conditions of a promotion or discount at the time of purchase are no longer met (for example: a discount based on order value), the discount amount will be deducted from your refund.

PACKAGES THAT ARE NOT COLLECTED

If a product is returned to us because it was not collected from the delivery point in time, we will charge a fee of 180 SEK / 180 NOK / €20 / 25 USD to cover the doubled costs of shipping and handling.

Exchanges

We do not handle exchanges. If you wish to exchange something, simply return the product you do not wish to keep and place a new order for the item you want instead.

COMPLAINTS

In the event that you receive a defective or faulty product, please send us an email with the following information:

– The e-mail address registered when making the purchase
– The order number
– The name of the article you are referring to
– An attached photo of the product

Please send this email to return@moutife.com.

We will try to respond to your email as quickly as we can, normally within 48 hours.

Updating…
  • No products in the cart.